Help & Documentation
Everything you need to know about creating professional resumes, cover letters, and practicing mock interviews.
Getting Started
Welcome to aNewJob.com! We help you create professional, ATS-friendly resumes and practice interviews with AI-powered feedback.
Passwordless Login
We use a secure, passwordless authentication system - no passwords to remember!
How it works:
- Enter your email address on the login page
- We send a 6-digit code to your email (check spam if needed)
- Enter the code within 15 minutes to access your account
- You'll stay logged in until you logout or clear your browser data
Troubleshooting: If you don't receive the code, check your spam folder. Each email address is limited to 5 login attempts per 15 minutes for security. Wait 15 minutes if you hit the limit.
Dashboard Overview
Your dashboard is your command center. Here you can:
- View your credits - Resume, cover letter, and interview credits are displayed at the top
- Manage resumes - See all your created resumes, edit them, or export them
- Manage cover letters - Create, edit, and export cover letters for job applications
- Track mock interviews - Review past interview practice sessions
- Track job applications - Keep a list of the jobs you're applying for and tailor a resume for each
- Get your LinkedIn profile - Turn a finished resume into a LinkedIn headline, About section and experience
- Buy more credits - Purchase additional credits for any service
Data Security & Privacy
Your information is safe with us:
- Encrypted storage - All resume data is encrypted in our secure database
- No third-party sharing - We never sell or share your personal information
- Temporary file processing - Uploaded documents are processed and then removed from our servers
- No AI training - Your resumes are not used to train AI models
- Delete anytime - Contact support to delete your account and all data
Creating Your Resume
Step 1: Upload Documents
Start by uploading any career-related documents you have:
- Supported formats: PDF, DOCX, TXT, JPG, PNG
- What to upload: Old resumes, LinkedIn exports, certificates, job postings
- Max file size: 5MB per file
- Multiple files: You can upload several documents at once
Tip: The more information you provide, the better our AI can generate your resume!
Building From Scratch
Don't have any documents? No problem! You can skip the upload step entirely:
- Click "Skip Upload" or "Continue Without Files"
- Our AI generates 15-20 comprehensive questions about your background
- You'll automatically enter Chat Mode for a conversational experience
- Perfect for first-time resume writers or career changers
Step 2: Answer Questions
Our AI analyzes your documents and asks targeted questions to fill in any gaps.
Form Mode
Quick, structured questions with text input fields. Best for fast completion.
Chat Mode
Conversational Q&A with follow-up questions. Best for detailed, personalized results.
Step 3: Generate Resume
Click "Generate Resume" and our AI will create a professional, ATS-friendly resume based on your uploaded documents and answers. This typically takes 15-30 seconds.
Your first draft is free. You can read and edit it as much as you like. Downloading it as PDF or DOCX uses 1 resume credit the first time; after that, download it as often as you want. If you already have a resume credit when you generate, it's used then and the resume is ready to download.
Tailored Resumes
Already have a resume? Create job-specific versions tailored to match specific job postings — automatically adjusting keywords, reordering skills, and sharpening bullet points to increase your chances.
Credit Usage: Tailoring a resume uses 1 resume credit. The tailored version is saved as a new resume — your original stays untouched. Bundles include tailored versions: Starter (1), Application Pack (2), Career Booster (3).
How to Tailor a Resume
- Go to Dashboard: Find the resume you want to tailor in "Your resumes" section
- Click "Tailor": Click the Tailor button on the resume card
- Enter Job Details:
- Job Title — The position you're applying for
- Job Description — Paste the full job posting (the more detail, the better)
- Generate: Click "Tailor Resume" and our AI creates a new version optimized for that specific job
- Review & Edit: The tailored resume opens in the editor where you can make any final adjustments
What Gets Tailored
Keywords Added
Relevant terms from the job posting are woven naturally into your resume to improve ATS matching.
Bullets Rewritten
Experience bullet points are rephrased to emphasize achievements relevant to the target role.
Skills Reordered
Your skills are reorganized so the most relevant ones appear first, matching job requirements.
Finding Tailored Resumes
Tailored resumes appear in a special "Tailored versions" section on your dashboard, grouped under the original resume they came from. Each shows:
- Target job title — The role you tailored it for
- Tailoring stats — Keywords added, bullets rewritten, skills reordered
- Date created — When the tailored version was generated
Important: No Fabrication
We never make up skills, experience, or qualifications. Tailoring only reorders, rephrases, and emphasizes what already exists in your resume. Your integrity is paramount.
Tips for Best Results
- Paste the complete job description — more context means better tailoring
- Include the job title exactly as it appears in the posting
- Review the tailored version and make any personal adjustments
- Create multiple tailored versions for different types of roles
- Your original resume is never modified — experiment freely
Resume Editor Guide
Auto-Save Enabled: Your changes are automatically saved every 2 seconds. You never need to click "Save" - just edit and go!
Navigation & Controls
Preview Button
See your full resume as it will appear when exported
Export Menu
Download as PDF (recommended) or DOCX (editable)
Section Tabs
Navigate between Header, Summary, Experience, Education, Skills, etc.
Editing Features
| Button/Icon | What it does |
|---|---|
| Sparkles / AI button | Improves selected text with AI. Makes bullet points stronger, more impactful, and ATS-friendly. |
| Trash icon | Deletes the selected item (bullet point, experience entry, education, etc.) |
| + Add button | Adds a new entry (experience, education, skill, project, certification, etc.) |
| Bold / Italic | Format text in summary and bullet points. Use sparingly for emphasis. |
Templates & Customization
Click the "Template" button in the editor sidebar to customize your resume's appearance:
Resume Templates
Classic
Traditional, conservative layout. Best for corporate, legal, finance, and government roles.
✓ Clean spacing
✓ Professional headers
✓ Maximum ATS compatibility
Modern
Clean, contemporary design. Great for tech, creative, and startup environments.
✓ Subtle design elements
✓ Modern typography
✓ Professional yet fresh
Compact
Space-efficient layout. Ideal for experienced professionals with extensive backgrounds.
✓ Fits more content
✓ Tighter spacing
✓ Great for senior roles
Professional
Two columns: skills, education and certifications in a sidebar beside your experience. The editor shows one column; Preview and the PDF show the sidebar.
✓ Polished corporate look
✓ Experience front and centre
✓ Word download is single column
Writing Tones
Professional (Default)
Formal, business-appropriate language. Works well for most industries and positions.
Impact
Achievement-focused with strong action verbs. Emphasizes results, metrics, and measurable outcomes.
Academic
Research-oriented language. Best for academic positions, research roles, or scientific fields.
Other Customization
- Fonts: Choose from professional typefaces optimized for readability
- Colors: Select accent colors for headers and highlights (use conservatively)
Cover Letters
Create professional, tailored cover letters that complement your resume and help you stand out to employers.
Credit Usage: Cover letters use 1 cover letter credit each. You can edit and re-export existing cover letters unlimited times without using additional credits.
Creating a Cover Letter
- From Dashboard: Click the "+ New Cover Letter" button in the Cover Letters section
- From Resume: Click "Create Cover Letter" on any resume card to auto-fill your information
- Enter Job Details:
- Job Title - The position you're applying for
- Company Name - The company you're applying to
- Job Description (optional but recommended) - Paste the job posting to help AI tailor your letter
- Recipient Name (optional) - The hiring manager's name if known
- Generate: Click "Generate Cover Letter" and our AI creates a personalized letter based on your resume data and the job details
Editing Your Cover Letter
The cover letter editor provides a full rich-text editing experience:
- Text Formatting: Bold, italic, and alignment options
- Direct Editing: Click anywhere to modify the text
- Auto-Save: Changes are saved automatically as you edit
- Preview: See exactly how your cover letter will look when exported
Cover Letter Structure
Our AI generates cover letters with these key sections:
| Section | Purpose |
|---|---|
| Greeting | Professional salutation (personalized if recipient name provided) |
| Opening | Hook that expresses interest and highlights key qualifications |
| Body | Details your relevant experience and how it matches the role |
| Closing | Call to action and expression of enthusiasm |
| Signature | Professional sign-off with your name |
Exporting Cover Letters
PDF Export
Recommended for applications. Preserves formatting perfectly and looks professional.
DOCX Export
Editable in Microsoft Word. Use if you need to make additional changes outside our editor.
Tips for Great Cover Letters
- Include the job description when generating - it helps AI tailor the content
- Personalize the greeting with the hiring manager's name if you know it
- Review and edit the AI output to add your personal voice
- Keep it concise - ideally under one page
- Match the tone to the company culture
Mock Interview Practice
Practice real interview questions tailored to your resume and target job with AI-powered feedback.
How It Works
- Select a resume and enter your target job title
- AI generates 5-8 personalized interview questions
- Answer each question in the chat interface
- Get instant feedback with scores and improvement suggestions
- Review overall performance and actionable recommendations
Understanding AI Feedback
- Scores: Based on clarity, relevance, and structure
- Strengths: What you did well in your answer
- Improvements: Specific ways to make your answer stronger
- STAR method: Situation, Task, Action, Result - use this framework for behavioral questions
LinkedIn, Job Tracker & Free Tools
LinkedIn profile
Click LinkedIn next to a finished resume on your dashboard. In about 30 seconds you get three headline options, an About section, a LinkedIn version of each job and your top skills, all from your resume. Use Copy all and paste each part into your profile. It's included with an unlocked resume (one you've downloaded or paid for); a free draft asks you to unlock it first. It's written once and saved, so opening it again is instant.
Job application tracker
- On your dashboard, find Job applications
- Enter the company, the role and (optionally) the link to the posting, then click Add job
- Update the status as you go: Saved, Applied, Interviewing, Offer or Closed
- Click Tailor resume to make a version of your latest resume for that job (uses 1 resume credit). The job then links to it
Free tools and interview prep
These need no account and no credits:
- Free tools: resume vs. job description match score, bullet point rewriter, LinkedIn headline generator, resignation letter and interview thank-you note
- Free resume checker: upload your resume for an ATS and content review
- Interview questions: common questions with sample answers for 40 jobs, 10 kinds of employer and 10 large employers, including how each of those employers says it hires
Credits & Billing
Resume Credits
Unlocks one finished resume: unlimited PDF and DOCX downloads plus its LinkedIn profile. Your first draft is free and uses the credit on its first download. Tailoring a resume to a job also uses 1 credit.
Editing a resume, including a free draft, does NOT use credits. Without credits you can have one free draft at a time.
Cover Letter Credits
Used when you create a new cover letter. One credit = one cover letter generation.
Editing an existing cover letter does NOT use credits.
Interview Credits
Used when you create a new mock interview session. One credit = one interview practice.
Reviewing past interviews does NOT use credits.
Purchasing Credits
- Click "Buy More Credits" from your dashboard
- Choose a plan (single resume, bundle, or interview pack)
- Complete payment via Stripe (secure checkout)
- Credits appear in your account immediately
Promotion Codes & Discounts
How to use a promotion code:
- Select your plan and click checkout
- On the Stripe payment page, click "Add promotion code"
- Enter your code (e.g., FREE, CHECKER, or employer code like ACME2025)
- Click "Apply" to see your discount
- Complete payment with the discounted price
Common Promotion Codes
CHECKER - 10% off after using our free resume checkup
FREE - Limited time promotions (when available)
Employer codes - If your employer provides credits (e.g., ACME2025)
One Code Per Product
You can use the same promotion code once per product type. For example, if your employer gives you code "ACME2025", you can use it once for resume credits AND once for interview credits - but not twice for resumes.
Expiration Dates
Some codes (especially employer codes) may have expiration dates. If a code has expired, Stripe will let you know at checkout. You can always make a full-price purchase without a code.
Full-Price Purchases
You can always purchase credits at full price, even if you've used promotion codes before. Codes are optional!
Payment Troubleshooting
Credits Not Showing Up?
Credits usually appear within 1-2 minutes after successful payment. If it's been longer:
- Try refreshing the page or logging out and back in
- Check your email for a payment confirmation from Stripe
- Contact support with your payment confirmation email
Payment Failed?
Common reasons: insufficient funds, card declined, or billing address mismatch. Try a different payment method or contact your bank.
Secure Payment Processing
All payments are processed securely through Stripe. We never store your credit card information.
Note: Credits are non-refundable once used. Deleting a resume or interview does not refund credits.
Export & Download
PDF Export
Recommended for applications.
- Preserves exact formatting
- Universal compatibility
- ATS-friendly
- Cannot be edited after export
DOCX Export
For further editing.
- Editable in Microsoft Word
- Modify after export
- Formatting may vary slightly
- Convert to PDF before sending
Free drafts: the first download of a free draft (PDF or DOCX) uses 1 resume credit and unlocks the resume for good. If you have no credits, you'll be taken to the pricing page; buy a credit, then download from your dashboard.
Re-downloading Resumes
You can re-download your resumes anytime from the dashboard:
- Go to your dashboard
- Find the resume in "Your resumes" section
- Click the menu button
- Select "Export as PDF" or "Export as DOCX"
Tips & Best Practices
Writing Strong Bullet Points
Good: Include measurable results
"Increased sales by 35% ($200K) through strategic email campaigns"
Bad: Vague responsibilities
"Responsible for sales and marketing activities"
ATS Optimization
- Use standard section headings (Work Experience, Education, Skills)
- Include relevant keywords from the job description
- Avoid tables, text boxes, or complex formatting
- Use common fonts (Arial, Calibri, Times New Roman)
- Save as PDF to preserve formatting
Common Resume Mistakes
- Using first-person pronouns ("I", "me", "my")
- Including irrelevant work experience from 10+ years ago
- Listing job duties instead of achievements
- Using generic objective statements
- Inconsistent formatting or dates
Interview Preparation Tips
- Practice with our mock interview tool before real interviews
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions
- Prepare specific examples from your work history
- Review the AI feedback and implement suggestions
- Practice multiple times to build confidence
Troubleshooting
File Upload Failing or Stuck
Problem: Your file won't upload or the progress bar is stuck.
Solutions:
- Check file size - must be under 5MB per file
- Verify file format - we support PDF, DOCX, TXT, JPG, PNG
- Try a different browser (Chrome or Firefox recommended)
- Check your internet connection
- Disable browser extensions temporarily
- Clear browser cache and try again
Resume Generation Taking Too Long
Problem: The "Generating Resume" step is taking more than 2 minutes.
Solutions:
- Wait at least 2-3 minutes - complex resumes take longer
- Refresh the page and check your dashboard - it may have completed
- Check your internet connection
- If stuck for 5+ minutes, contact support with your session details
Export Not Working (PDF/DOCX)
Problem: Export button doesn't download a file or shows an error.
Solutions:
- Check your browser's download settings and pop-up blocker
- Look in your browser's Downloads folder
- Try a different export format (PDF vs. DOCX)
- Try from the dashboard instead of the editor
- Disable browser extensions that might block downloads
- Try a different browser
Editor Not Saving Changes
Problem: Your edits disappear when you refresh or come back later.
Solutions:
- Wait 2-3 seconds after making changes (auto-save delay)
- Check that you're logged in (expired sessions lose changes)
- Don't use private/incognito mode - cookies are required
- Try editing from the dashboard instead of a direct link
- Check if you're editing the correct resume
Login Code Not Arriving
Problem: You requested a login code but didn't receive it.
Solutions:
- Check your spam/junk folder
- Wait 2-3 minutes - email can be delayed
- Verify you entered the correct email address
- Check if you hit the rate limit (5 attempts per 15 min) - wait 15 minutes
- Try adding noreply@anewjob.com to your contacts
- Contact support if issue persists
Browser Compatibility Issues
Problem: The site looks broken or features don't work properly.
Recommended Browsers:
- Best: Google Chrome (latest version)
- Good: Firefox, Safari, Edge (latest versions)
- Avoid: Internet Explorer (not supported)
- Update your browser to the latest version
- Clear cache and cookies if switching browsers
Mobile Device Limitations
Note: While our site works on mobile devices, the best experience is on desktop/laptop.
Mobile Tips:
- Use landscape mode for better editing
- Some rich-text features work better on desktop
- File uploads work but may be slower
- Consider using a tablet or desktop for complex editing
Still Having Issues?
Contact our support team at the support page. Please include:
- What you were trying to do
- What happened instead (screenshots help!)
- Your browser and operating system
- Any error messages you saw
Frequently Asked Questions
How many times can I edit my resume?
Unlimited, and always free, including on a free draft. A credit is only needed to download.
Can I create multiple versions of my resume?
Yes. Your first draft is free; each additional resume or tailored version uses 1 resume credit. Tailored versions are useful for different roles or industries.
Why do I need a credit to download?
Building and editing your first draft is free, so you can see exactly what you'll get before paying. One resume credit ($5) unlocks that resume: unlimited PDF and DOCX downloads and its LinkedIn profile. There is no subscription.
Is my data secure and private?
Absolutely. Your resume data is encrypted, stored securely, and never shared with third parties. You can delete your data anytime.
What if I'm not happy with the generated resume?
You can edit every section of your resume in our editor. Use the AI improvement button to refine specific bullet points, or rewrite them manually.
Do credits expire?
No! Your credits never expire. Use them whenever you're ready.
Can I get a refund if I delete a resume?
No, credits are consumed when you generate a resume or create a mock interview. Deleting them afterwards does not refund credits.
How do promotion codes work?
Enter your promotion code during Stripe checkout by clicking "Add promotion code". You can use the same code once per product type (e.g., once for resumes, once for interviews). Some employer codes may have expiration dates.
See the "Promotion Codes & Discounts" section in Credits & Billing above for detailed instructions.
What is the Free Resume Checkup?
Our Free Resume Checkup is a complimentary service where you can upload your existing resume for AI-powered analysis and feedback. You'll receive:
- ATS compatibility score
- Specific improvement suggestions
- Formatting and content recommendations
- 10% discount code (CHECKER) for our paid services
Visit /free-resume-checker to try it!
How do I delete my account?
To delete your account and all associated data, please contact our support team through the Support page. Include "Account Deletion Request" in the subject line.
We'll process your request within 48 hours. This will permanently delete all your resumes, cover letters, interview history, and account information.
Can I use this on my phone or tablet?
Yes! Our site works on mobile devices, but we recommend using a desktop or laptop for the best editing experience. The rich-text editor, file uploads, and preview features work better on larger screens.
What happens to my uploaded files?
Uploaded files are processed immediately to extract text and relevant information. After processing, the files are deleted from our servers. We only keep the extracted text data (which becomes part of your resume). Your original files are never stored permanently.
Do you support languages other than English?
Currently, our AI is optimized for English-language resumes. While you can create resumes in other languages, the AI suggestions and improvements work best with English content.
Can I share my resume for feedback?
Currently, we don't have built-in sharing features. However, you can export your resume as PDF and share that file with others for feedback. Then make edits in our editor based on their suggestions.
How do I contact support?
Visit our Support page to submit a request. We typically respond within 24 hours.
Still have questions?
We're here to help! Contact our support team or check out our FAQ section.